What Do Your Restrooms Say About You?

When it comes to sanitation and store cleanliness, looks speak for themselves. Whether it’s the front counter, the forecourt or the restrooms, convenience store operators must monitor the message they are sending to customers.

“If you’re in this business and want to stay in this business your customer is going to tell you what their expectations are, and if you don’t meet those expectations they’re going to go somewhere else,” said Mike Thornbrugh, spokesman for QuikTrip, which operates 537 stores in nine states across the Midwest. “One of their expectations is having a clean store and a clean restroom. That’s an absolute must.”


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