Q&A With Zappos Labs on the Future of Shopping

When it comes to shoes, Zappos.com remains a major player in the online retail world. The 14-year-old company, now owned by Amazon, has grown to over 3,866 employees. The much-celebrated Zappos CEO Tony Hsieh is even planning a revitalization of downtown Las Vegas, the company's soon-to-be new home base. Although Hsieh was not available for an interview, we spoke to Carrie Whitehead of Zappos Labs, the company's San Francisco-based team that works on new experiments.


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